Return & Refund Policy

Thank you for shopping with DropzoneLB . We hold our products and services to the highest standards. To maintain these standards and keep our pricing competitive, we enforce a strict 30-day return and refund policy across all orders.

1. 30-Day Return Window & Strict Eligibility

  • Timeframe: Return requests must be initiated within strictly 30 calendar days of the confirmed delivery date. Any requests made on day 31 or later will be automatically rejected with zero exceptions.

  • Item Condition: To qualify for a return, the item must be completely unused, unworn, unwashed, and in the exact same pristine condition as received.

  • Packaging & Seals: All original packaging, security tags, shrink wrap, tamper-evident seals, accessories, and manuals must be 100% intact and unopened. Broken factory seals immediately void return eligibility.

  • Proof of Purchase: An official order number, receipt, or invoice from our store is mandatory.

2. Non-Returnable & Final Sale Items The following categories are strictly non-returnable and non-refundable:

  • Items explicitly marked as "Final Sale," "Clearance," or "As-Is."

  • Opened personal care, cosmetic, toiletry, or sanitary products.

  • Custom, personalized, or engraved merchandise.

  • Digital downloads, gift cards, and promotional bundles.

3. Shipping Costs & Restocking Fees

  • Customer Responsibility: The customer is fully responsible for paying all return shipping costs. Initial shipping charges paid at checkout are non-refundable.

  • Required Shipping Method: You must use a tracked and insured shipping courier. We are not liable for packages lost, delayed, or damaged during return transit.

  • Restocking Fee: All approved returns are subject to a mandatory [e.g., 15% / 20%] restocking and processing fee, deducted directly from your final refund amount.

4. RMA Authorization & Warehouse Inspection

  1. RMA Requirement: Do not ship items back without authorization. You must contact dropzonelb1@gmail.com to receive a Return Merchandise Authorization (RMA) number.

  2. Unauthorized Packages: Packages returned without an approved RMA number will be rejected by our warehouse and returned to sender at the customer's expense.

  3. Physical Inspection: Once received, our inspection team will review the merchandise within 3–5 business days. If any signs of handling, wear, or packaging damage are found, the return will be denied, no refund will be issued, and the customer must cover return postage to reclaim the item.

5. Refund Issuance

  • Approved returns will be refunded strictly to the original payment method.

  • Processing typically takes 5–10 business days depending on your card issuer or banking institution.

  • We do not issue cash payouts, wire transfers, or refunds to third-party accounts.

6. Damaged, Defective, or Incorrect Deliveries

  • Any issues regarding damaged packaging, defective items, or missing components must be reported within 48 hours of delivery.

  • High-resolution photo or video evidence of the item, shipping box, and barcode label is required to process an exchange.

7. Contact Information To request a return within your 30-day window, contact:

  • Email: dropzonelb1@gmail.com

  • Support Hours: [e.g., Mon–Fri, 9 AM – 5 PM]